| To
ensure that you receive the best
Customer Service possible when you
sign up and use Business Director,
you will be assigned your own Account
Manager.
This Account Manager will be your
contact for any issues that might
arise with your use of Business
Director, whether it's a support
issue or an accounts issue, your
personal Account Manager will be
available to help.
This allows us to create a good
working relationship with your company
and ensure that we know what you
require from us.
Many companies pass their customers
from department to department without
passing on information, this leads
to frustration before your even
able to tell the correct person
what the issue is.
If you have a query all you have
to do is ask your Account Manager.
For example, if you wish to receive
your invoices via the post rather
than email, with a lot of companies
you would have to navigate an extensive
telephone system, followed by having
to give your details to several
people, before you finally get the
desired result.
With Business Directors personal
Account Managers, you would just
have to phone or email them directly,
they would deal with your query
and get back to you once they had
resolved the issue on your behalf,
this will save you time and frustration. |
