Unfortunately now and again a customer will receive goods which are broken or damaged, to deal with this efficiently so the customer is satisfied is often very hard to accomplish. Also keeping track of what has happened and ensuring that new goods are sent out within reasonable time frames is hard to accomplish.


When your using Business Director you don't have to worry because you can easily enter all the details of the faulty goods, you can record what action the customer wishes to take and Business Director will generate all the necessary paperwork and warehouse return notes.

The process explained