Security

Every business worries about security and we take your data security very seriously.

We take every step possible to ensure that only authorized users can access your data. Below are the main steps we take to ensure your data cannot be accessed by anybody but you.

SSL Encryption
Every time you access Business Director, your data is sent using SSL security, which stands for Secure Socket Layers.
This ensures that every time you log on and use the system your data is being passed to and from the server using the highest levels of encryption.

Secure Usernames and Passwords
You will also have a secure login to your system, every user has a username and password.
The passwords are stored encrypted on our server, in a technique that means they are unreadable and undecipherable.

IP Address Blocking
Another of the many security measures we take is to limited IP addresses. Every time you access the internet you are given an IP Address and within your copy of Business Director you can either grant or deny IP address access.

Login Timeouts
After a time of inactivity on an account the system automatically logs the user out, this means that on a shared computer even if the user forgets to logout, the system will do it for them.

Section Privileges
You can grant or deny access to every section of Business Director.
If you have employees who only deal with entering orders you can ensure that that is the only section they can gain access to.

Fully Managed Cisco Firewall
All traffic from the Internet is filtered by Cisco hardware.
Unwanted and malicious traffic is blocked at the network level, providing protection from hackers, viruses, worms and trojans.

Security Patches & Hot fixes
We monitor news and developments relating to the software installed on our servers and receive notification from vendors as security vulnerabilities are discovered.
This is a perfectly normal procedure and ensures that the security you receive is completely up to date.
Our engineers apply any needed patches and take mitigating action where necessary to maintain the integrity of the servers.

Monitoring & Tuning
Automated systems monitor the availability of our servers, alerting our engineers immediately should a problem develop.
Server configuration will be optimized for both performance and security.

Technical Support
Our friendly and knowledgeable experts are on hand all day, every day, to solve your problems and tend to your needs by telephone or email.
Your calls will be always answered by a real person, able and empowered to deal with your enquiry.

100% Uptime Guaranteed
We are not reliant on any one company for our Internet connectivity. Our data centers are serviced by fibre from multiple telecom's providers and all network equipment is duplicated, enabling us to guarantee and achieve 100% uptime as part of our service level agreement.

Purpose Built Data Centers
Our servers are housed in purpose built data centers, benefiting from UPS and generator power backup, strict environmental control and high levels of security.
Click here for more information on the secure data centre

Data Backup
Our servers include hardware based disk mirroring (RAID) providing protection against hardware failure.
We also will backup your database for you on a regular basis.

Guarding against Keyboard Tracking
We have an extra line of security you can use in your system to prevent Keyboard Tracking.
Keyboard Tracking is the process where a hacker will put a virus on your computer that makes a log of all the keyboard strokes you make. We have incorporated this extra line of security to guard against this kind of attack and it comes in the form of a set of drop down select boxes which you have to enter a secret code specifically allocated for your company. As you need to select the code with a mouse the code is not logged by the virus and a hacker cannot gain access to your sensitive data.